Blog posts
Pdftools (2026)
(Note: Pdftools was acquired by Apryse in July 2026, so I’ve used archive links for previously published content and Google Docs links for articles that were approved but weren’t published or archived before the acquisition)
- The Hidden Layers of PDF Redaction
- How to Fix Your Exception Queue With Document Normalization
- How to Fix Your Claims Pipeline With Structured Key-Value Pair Extraction
- Is Document Processing Your Data Sovereignty Blind Spot?
- How Keeping Humans in the Loop Improves AI Redaction
- Why Your PDF/A Files Keep Failing Audits
- How to Compress PDF/A Files Without Breaking Conformance
- Your KYC Agent Inherits Every Upstream Document Problem
- Office Conversion on Linux, Without the Windows Tax
- How to Scale Credit Dossier Redaction With On-Premise AI
ReadMe (2022-2024)
- How to Write API Documentation Everyone Can Read
- We’re an AWS Partner 🎉 Meet the Developer Hub for Amazon API Gateway
- API Workflow Automations with Josue Negron of OneTrust
- What is API Documentation (and Do You Really Need It?)
- DriveWealth’s Justin Jenkins on DX & Improving Your Docs
- The Ultimate API Documentation Checklist
- Technical Writing for APIs: Q&A with Beth Favini, Director of Product Documentation at Couchbase
- Hubs We Love ♥ Little Details With a Big DX Impact
Zoho (2019-2022)
- How to Audit Your Marketing Results
- Planning a Low-Code Development Project
- Marketing Channels: Cross-Channel Marketing Strategies and Examples
- Choosing a Mobile App Revenue Model
- 3 Types of Systems Your Remote Business Needs
- Analytics and ROI: How to Track Your Social Media Progress
Rebilly (2018-2019)
- One-Time Sale vs. Subscription: What Makes Customers Buy?
- Stop the Cycle: How Content Can Slow Your Churn
- Digital Subscription Products That You Can Sell With Zero Coding
- Customer Satisfaction: How to Create a Lasting Onboarding Process
- Strength in Numbers: Choosing the Best Pricing Structure for Your Business
Freelance work (2014-2019)
- Clubhouse / Shortcut: How to add value with cross-functional teams
- Clubhouse / Shortcut: Octane AI’s VP of Product on fostering open communication in remote teams
- Zapier: How to Find and Hire a Virtual Assistant
- Shopify Plus: What is Project Management? A 101 Guide for Fast-Growing Ecommerce Businesses
- Ecwid: How I Kickstarted My Business: Crowdfunding Tips for Online Sellers
- Personal Medium: The side project survival guide: making time to work on everything as a freelancer
- Hackernoon: How to build a better marketing team
- Fizzle: The Five-Step System for Prospecting, Pitching, and Landing Freelance Clients
Case studies & sales collateral
Case studies
ReadMe
- How Gusto uses ReadMe to manage multiple APIs and keep their customers payroll-compliant
- Faster collaboration and a unified experience: Why Akamai switched from a custom solution to ReadMe
- Great DX starts with good documentation: How DriveWealth used ReadMe to revamp their documentation and workflows
- How OneTrust uses ReadMe to scale their API documentation and workflows
Rebilly
Freelance
- Clubhouse / Shortcut: FullStory case study
- Clubhouse / Shortcut: ModCloth case study
- CVENT: Ritz Carlton San Francisco Success Story
- Shopify Plus: Hawkers case study
- Shopify Plus: NOBULL case study
Sales & conference collateral
ReadMe
- Why DX Matters: Driving API Success with a User-First Approach
- Build vs. Buy for API Documentation (and a more specifically cost-focused variant for the sales team to test)
- Conference collateral: ReadMe Micro: Because Microservices Deserve Big Solutions
- Conference collateral: Developer Dashboard: Personalized, Realtime API Insights Inside Your Docs
Zoho
- Incorporating Integrated Analytics into Employee Workflows
- How Data Analytics Spur Innovation for Big Business
Lead magnets & email copy
Zoho
Rebilly
- The Retry Strategy: How to Increase Your Customer Lifetime Value by a Minimum of 43%
- Your Six-Month Checklist for Subscription Success
- How to Choose Your Payment Gateway(s): Guide & Checklist
- The 6 Must-Haves From a Subscription Billing Software and Why You Need Them
- One Simple Trick to Dodge Downtime After Losing Your Merchant Account
- The Rebilly Guide to Optimizing Your Pricing
- Reducing Chargebacks and Fraud
- Shut Down by Your Payment Gateway? Here’s How to Stop Losing Money (and specific versions for Stripe and PayPal)
Clubhouse / Shortcut
Multimedia
Infographics
- The State of Subscriptions: Growth, Trends, and What’s Coming Next (writing, design direction)
- How Much Are Chargebacks Costing You? (writing, design direction)
Audio & video
- Unplaced (fiction podcast—script-writing, production direction, marketing/promotion)
- Serendipity City (actual-play podcast—creation/concept/GM, soundscaping, audio editing, marketing/promotion)
- How to Build a Freelance Business in 90 Days (2014 video for freelance client, concept, speaking, recording, video editing)